From an article to Disney employees on 10/20/2009...
If there's one thing Guest Relations Hostess Leigh Wiley has learned in her two years working at Magic Kingdom Park, it's that a simple act of kindness can often make a dream come true.
This Guest Relations Hostess act of kindness was small, but mighty.
Just recently, the Chandler family from Okeechobee, Fla., wrote a letter describing how Leigh made their day.
"All my 15 year-old wanted during our trip to [Disney's] Ft. Wilderness [Resort & Campground] was a balloon from the Magic Kingdom [Park]. We visited the [Guest Relations] area, but did not have the money to enter. I explained my daughter's wishes to the [Guest Relations Hostess] Leigh, and she said, 'This is where dreams come true.' Leigh asked us to wait a minute and she returned with the Mickey Mouse balloon. I will never forget the look in my daughter's eyes! You would have thought I bought her a Porsche! I want to thank the exceptional customer service your agent Leigh displayed. She is a true asset to your Company! Keep up the good work of making dreams come true!"
Leigh's leader, Attractions Guest Service Manager Sean Cernetic, was not surprised by the Guest letter. "Leigh is an amazing Cast Member," Sean said. "She's always smiling and has a real passion for the Guest experience."
I won't comment much... is there something the Church could learn from Leigh and Disney? Often it's not the grand presentation or big sermon that makes a difference, but the small gestures that reveal the grace and presence of Christ... "small, but mighty."
Seems like something I heard in a sermon once from another member of the Wiley family. To them with ears to hear! :)